![]() When it is said that “AI chatbots can think like humans”, it basically means that AI chatbots can work on the basis of the knowledge database available to them at that point in time. In simple words, it is an application that can think like humans and carry out conversations. Technically speaking, an AI chatbot is an automated program that taps into AI capabilities in order to interact with humans via text input, audio input, or both. With that said, let’s dive into the world of AI chatbots. ![]() We can say that with genuine AI chatbots, the possibilities are endless. These chatbots are able to learn and respond with efficient processing speed. On the other hand, the AI ones are developed using Natural Language Processing (NLP) and Machine Learning (ML). In fact, they are programmed to respond in pre-defined ways.Įvolution of Conversational AI (Source: Deloitte) But they can’t be called as genuine AI chatbots. The scripted ones are the earliest iteration of an intelligence mechanism and have been around for years. ![]() chatbot with AI).īasically, there are two types of chatbots: Scripted Chatbots and AI Chatbots. What is a chatbot? It is an Artificial Intelligence Solutionthat simulates interactive human conversation…īefore we get into AI-powered chatbots, it is important for us to understand that not every chatbot utilizes the true power of AI (i.e. Grab some popcorn and continue reading this guide as it discusses all you need to know about AI-enabled chatbots. So what’s the big deal about an AI-based chatbot? What exactly it is? How it works? Why care about it? Today, more and more businesses are turning toward Artificial Intelligence (AI) driven chatbots, in order to provide their customers with more convenience and better experience – this includes minimizing the customer waiting period and establishing a personalized communication channel. Furthermore, 60% of customers define “immediate” as 10 minutes or less. When it comes to getting questions answered or problems solved, there is one thing that almost all customers have in common – they do not like to wait.Īccording to research carried out by HubSpot, 90% of customers rate “immediate” response as a must when they have a customer service question. You probably guessed “customers” or “clients” right? This is because you thought from a business perspective and you are absolutely correct!
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